Oumaima Ferdaous Kaab & Coralie Avodagbe
Paris Cité University, June 2025
Abstract
Although user safety is a key part of product design, it depends not only on thoughtful product design, but also on the ability of technical writers to clearly communicate how to use the product safely and correctly. However, the role of technical writers in this area is often ignored.
This study looks at how technical writers help keep users safe through their documentation.
We focused on three high-risk sectors: transportation, enterprise software, and financial
technology. This research is positioned as an exploratory inquiry and does not aim to deliver definitive conclusions. Instead, it sheds light on practices, challenges, and emerging patterns that reveal the often invisible role of technical writers in safety.
Read the full article in PDF: How do technical writers ensure user safety