Diane Chevalier, Jules Borgne, Markus Goudier

Paris Cité University, July 2024

Abstract

The purpose of this article is to explore the impact of technical writing on accessibility, with a focus on the linguistic and structural aspects of technical communication. While much-existing research on accessibility emphasizes visual elements, this study addresses a critical gap by examining how the language and structure of technical documentation influence accessibility.
To examine this impact, we explored the current writing practices used in software engineering companies by conducting interviews with technical writers while drawing on interdisciplinary insights from linguistics, terminology, technical writing, and information architecture.
The findings reveal that effective technical writing for accessibility involves the strategic use of plain language, thoughtful Information Architecture, and a deep understanding of user needs. Interviewees highlight various techniques and best practices, such as simplifying complex language, organizing information logically, and following strict writing guidelines.

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