The impact of global language on technical writing

Typhaine BERTEZ, Céleste WICKER

Paris Diderot University, September 2019

Abstract

Technical writing is a profession which evolves and spreads very quickly. From its beginning to today, it has increasingly been recognized as a necessary profession, and as it continues to spread around the world, new questions about its evolution appear every day. One of these questions is related to the language used for technical communication. Now that globalization is at the heart of many companies, English is increasingly used as an international language, to the point that some companies publish technical documentation in English, even though they are not English or based in an English-speaking country. This evolution obviously has consequences for the writers and the companies, who either adapt or do not. When you start writing in a language that is not your mother tongue, you have to adapt your vocabulary and use a language that everybody can understand. Also, the way you write your documentation must change, as formatting rules differ from one country to another. These changes may not be that complicated if the writer is very familiar with the target language and if the company works mainly in an English-speaker market. But what if a French company, for example, which operates in France and in foreign countries writes all of its documentation in English? Would the budget for translation change? Would training for future writers change too? But, in the case of a national company that cannot adapt very quickly to a world that speaks and trades in English, how is it possible to evolve? And what are the consequences? Are there that many differences between an English-based company and a national company?

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Following the Sun: Facing the challenges of distance collaboration

Christopher Dolloff, Anouck Le Lijour

September 2013

Abstract

In the recent years, globalization and virtualization have led companies to embrace multiculturalism and long-distance collaboration. Whether it is for greater customer proximity, reliable business continuity, or purely economic reasons, more and more firms now hire staff abroad, and thus face new challenges induced by the collaboration of dispersed teams.

This study focuses on long-distance collaboration in the field of technical writing, and aims at determining which methods are the most effective to work at a distance. To begin with, it explores the factors behind the evolution of working conditions for technical writers, leading to the development of distance teamwork in the profession. Through case studies, it then analyzes and criticizes the various processes, methodologies, communication techniques and tools implemented by four companies to support long-distance collaboration between technical writers and their peers, or technical writers and developers.

The main purpose of this article is to identify best practices that help build  community and therefore increase productivity, and to suggest methods for  improving distance collaboration.

Read the full article (PDF): Following the Sun: Facing the challenges of distance collaboration