Jordan Bernardi, Thomas Jarillon, François D’araujo
Paris Diderot University – 07/18/2021
Technical communication follows the perpetual advances in technological trends. It leverages every tool at its disposal to efficiently develop and propose the most relevant technical content to reach its critical target audience. Videos constitute a highly effective medium for capturing and conveying a wide array of information to achieve this goal. The immediacy brought by videos as well as the comprehensive sensory experience they propose are tributes to their demonstrative strength. But if videos constitute such a powerful tool, why are they not used everywhere in technical communication? This research article examines the pertinence of videos in technical communication by exposing their potential limitations according to several criteria: People in charge, univocal set of best practices, narrative aspect, and comparison with written documentation. Reviewing generic existing literature on the subject of videos constituted the first step of this study. A survey and a heuristic evaluation were then conducted to analyze and assess the position of videos in the technical communication landscape while exploring the different limitations to video implementation in this specific framework. The results gathered through the heuristic evaluation and the survey effectively completed the bibliography by providing more recent data on this rapidly evolving medium. These served in identifying some of the current practices and limitations that we can observe in today’s technical communication environment. Although videos are recognized as a real added value to software documentation, they have limitations that all have a common denominator: Lack of time. While one of the biggest challenges of technical writing is to best reflect the products being described, written documentation still seems to be the only one to predominate due to its unmatched ability to be quickly updated.
LABATTE Johanna, L. M., MOREIRA Aurélien, USLUCAN Sena
University of Paris, 15/07/2021
Accessibility addresses solutions offered for disabled people to have the same use of an object as an able person. Most people associate accessibility with physical objects that physically disabled people cannot use. However, accessibility actually accommodates a much larger group of users and is relevant for any product, including the web. Anyone at any point in their lives can become disabled, even temporarily. Furthermore, accessibility improves usability. Accessibility aims to make web content usable by as many people as possible.
Over the past decades, accessibility has become a matter of law in many different countries such as the United States, France, China, India, or Germany for example. Accessibility has also become a way for companies to improve their brand image while it allows people with disabilities to access web content. In the end, everybody wins.
Selly BAL – Adel Yann BENZENATI – Heritiana RATSIMBAZAFY
Paris Diderot University, 2018/2019
Living with a disability in our society doesn’t necessarily mean needing constant care. However, it means having to adapt everyday: because the world we live in has not adapted to disabilities yet. This is a comment we can apply to technical communication, an activity in which the purpose is to make information accessible to an audience, but where accessibility guidelines are still rare to be found. We attempted with this paper to inquire about the current situation of accessibility to people with disabilities, focusing on visual and hearing impairment. We conducted a survey on technical communication professionals with different experiences and contacted various technical writers with the objective of presenting the norms that already exist in terms of accessibility and showing what’s still missing – with that, we tried to present an analysis of the reasons for the scarcity of norms in technical writing.
Victoria Genin, MarcAlexandre Jacques, Tiphaine Monange
Paris Diderot University, July 1st 2016
With the creation of international standards and the rise of public awareness, web and software accessibility have become a topical issue. Yet, it seems like accessibility is still rarely taken into account by technical companies who prefer to focus on innovation.
Part of the usability and accessibility of a software is based on its documentation. As technical writers, we wondered which role technical writers have to play in fostering accessibility.
The information used in this article was drawn from three main sources. In addition to reading articles written by accessibility researchers, we carried out two surveys to study the scope of accessibility in the creation and navigation of user interfaces: the first one was sent to disabled users and the second one to professionals. We also interviewed a highly experienced technical writer trained in accessibility. The results led us to conclude that technical writers definitely have a key role to play in fostering accessibility standards – either by increasing their cooperation with developers or by implementing accessibility solutions themselves.
This article demonstrates how technical writing will need to evolve to better suit the Y Generation (the “Millennials”). A brief definition of the millennial generation will be outlined, followed by a comparison of past, present, and future means of sharing information. The ultimate goal of the article is twofold. First, to present the emergence of new communication tools and digital media such as QR codes or e-learning publications, and how using the Internet is an effective means of enabling and developing collaborative communication. Second, to demonstrate how this media could be used to improve technical documentations’ user accessibility, mobility and interactivity. To conclude, we will highlight the pros and cons of these new media resources.