HENG Sylvie, FERREIRA DOMINGUES Stéphanie
Paris Cité University, July 2025
Abstract
Generative artificial intelligence has started to make a place for itself in people’s
professional life. As an emerging solution, it evolves quickly and new features
appear every day. Consequently, past research and data on this field may not be as
relevant today as they used to be.
Focusing on the field of technical communication, this exploratory pilot study aims
to investigate the prevalence of these A.I. based solutions, and their relevance in the
work of technical writers and knowledge managers. We interviewed two
professionals to learn about what they think technical writers and knowledge
managers need in terms of A.I. features, and their views on the future of A.I.. We
also conducted a survey, this time targeted towards technical communicators to
know about if they use generative A.I., what they use and what they think about it.
Our findings indicate that companies show a strong interest in generative A.I., and
most of them are considering implementing A.I. solutions. Respondents of the
survey agree with the interviewed professionals on what is needed from A.I.
solutions: reliability and data safety. Generative A.I. should allow us to save time
and work more efficiently.
Read the full article in PDF: AI in technical document writing and management