Documentation for the Y Generation

Ghislaine Borenstein, Danielle Purpura, Vanessa Voisin

July 2014


This article demonstrates how technical writing will need to evolve to better suit the Y Generation (the “Millennials”). A brief definition of the millennial generation will be outlined, followed by a comparison of past, present, and future means of sharing information. The ultimate goal of the article is twofold. First, to present the emergence of new communication tools and digital media such as QR codes or e-learning publications, and how using the Internet is an effective means of enabling and developing collaborative communication. Second, to demonstrate how this media could be used to improve technical documentations’ user accessibility, mobility and interactivity. To conclude, we will highlight the pros and cons of these new media resources.

Read the full article (PDF): Documentation for the Y Generation

Tablet, 3D, video: the impact of these new information technologies on teaching and customer education

Meriem Ben Zaiedaied, Cécile Luft, Miriam Richki

July 2013


Lately, we witnessed the rise of new information technologies such as the tablet, the 3D and the video. These technologies quickly popularised, and today they can be found in the teaching and customer education sectors. They are used at different levels: some use them massively, whereas others are only starting to implement them.
This article deals with the changes caused by the implementation of the tablet, the 3D and the video in the teaching and learning processes as well as the training materials design. In this prospect, we will focus on this phenomenon and its extent in the last decade by establishing a State of Art.
We will then study the impact of the tablet, the 3D and the video through 3 case studies: new teaching practices using videos in controversy and debate at Sciences Po, the implementation of the tablet in the Customer Education Service of a company, and the integration of 3D models in digital textbooks at Dassault Systèmes.

Read the full article (PDF): Tablet, 3D, video: the impact of these new information technologies on teaching and customer education

Moving to structured documentation: migration stakes

Sara Chaoui, Margaux Chatelain, Julie Dezalay and Justine Gaillard

July 2013


Technical documentation can be written and delivered in two ways: it can be  structured and will follow an XML information model; or it can be unstructured and cannot be validated against a model. Nowadays, companies tend to migrate their documentation from unstructured to structured content.
This article focuses on the stakes of moving from unstructured to structured content and explains the key aspects of this process. First, we will identify the reasons of the migration by studying different approaches in several companies. Secondly, the results and/or expected benefits of the migration will be discussed. Interviews of technical writers, documentation managers, and information architects will help us define what the advantages of structured documentation are. We will focus on the added value for the technical writer and for the documentation reader. Moreover, we will try to understand what the company gains from the migration. To conclude, we will draw five guidelines for a successful migration. Moving from unstructured to structured content is a challenging process and the best based on experience and know-how.

Read the full article (PDF): Moving to structured documentation: migration stakes

DITA: A universal solution?

Marion L., Catherine S., Jean-Michel V.D.B., Laureen Z.

July 2015


During the last few years, DITA has spread in many companies and sectors and is often considered as the “must have” tool for technical writing thanks to its flexibility and adaptability. However, does DITA really live up to its reputation? We start with noting that the concept of DITA was designed to serve this purpose. We then try to learn more about DITA and its implementation through webinars, specialized articles, surveys about DITA, and especially one that we conducted from March to May 2015. We came to two main conclusions. First, financially speaking, DITA remains relatively affordable for larger or smaller companies, as long asthey are not looking into specialization, and provided that the implementation plan is complete and fully backed by management. In addition, the productivity gains they get from transitioning to DITA are mainly determined by the implication of companies and the context of the implementation. Secondly, DITA is not restricted to the software sector. It brings a lot to a wide variety of domains thanks to its universal benefits: content reuse, its linking system, the expansion of electronic documentation and the possibility to be specialized. Besides, even though DITA is for now mostly used by documentation teams composed of professional technical writers, LightWeight DITA seems to be quite promising in improving the spread of DITA outside the documentation departments.

Read the full article (PDF): DITA, A universal solution?

4th International Conference on Technical Communication – Big data, cloud, analytics, collaboration, social networks, and remote work (2015)

Nous vous invitons au quatrième Colloque international Communication technique de plein champ de l’Université PARIS DIDEROT

4th International Conference on Technical Communication

Big data, cloud, analytics, collaboration, social networks, and remote work

Vendredi 30 janvier 2015

Université Paris Diderot, Amphi Buffon 15 rue Hélène Brion, 75013 Paris

9h30 10h00 : Accueil des intervenants et des participants

10h00 10h10 : Ouverture des travaux

10h10 10h40 : Jean Paul Bardez, Bernard Soukoff, Françoise Jouan, CRT – La communication technique : il n’y a pas que la technique

10h40 11h10 : Michael Fritz, Président Tekom Europe : The Tekom Taxonomy for Technical Communication

11h10 11h40 : Fabrice Lacroix, Antidot – Quand les utilisateurs deviennent acteurs de la communication

11h40 12h10 : Marie Girard -Choppinet, Sarah Chaoui IBM – Définir une stratégie globale du contenu à l’ère du Big Data

12H10 12h40 : Denis Florean, IBM – Big Data and Cognitive Computing: IBM Watson Analytics

12h40 14h00 : Déjeuner libre

14h00 14h30 : Guillaume Séjouné, Cloudmark – Cloud Computing: Where to start?

14h30 15h00 : Fanny Bischoff, IBM – Documenter pour le Cloud ou la livraison perpétuelle

15h00 15h30 : Sarah Baillot, SAP – KM People Heading for the Cloud at SAP

15h30 16h00 : Questions réponses : la parole est à la salle

16h00 16h30 : Présentation des projets de recherche des étudiants de Master 2 CDMM

16h30 17h00 : Forccast : Innovation pédagogique Sciences Po -Paris Diderot

17h00 : Clôture des travaux

2nd International Conference on Technical Communication – The semantic web and user experience (2012)

Patricia Minacori, le laboratoire de recherche CLILLAC-ARP, de l’Université de Paris Diderot, en association avec STC France et CRT sont heureux de vous accueillir, à l’amphi Buffon, 15 rue Hélène Brion, 75013 Paris, entrée libre

samedi 17 mars 2012

2nd International Conference on Technical Communication

Web sémantique et ergonomie

Les problématiques abordées concernant le Web sémantique porteront sur ses apports, les enjeux et les perspectives offerts à la communication technique.

Il sera aussi question des nouvelles frontières de l’ergonomie : la multiplication des contenus numériques (livres, tablettes) constitue un nouveau défi dans le domaine de l’expérience utilisateur. Comment les ergonomes et les communicateurs techniques y répondent-ils ?

9h30 – 10h Accueil des intervenants et des participants

10h-10h30 Ouverture du Colloque : La recherche de plein champ à Paris Diderot [PDF]

Patricia Minacori, Directrice du Département professionnalisation, Paris Diderot

Ray Gallon, Président STC France

10h30–11h00 Les apprentis communicateurs techniques de Paris Diderot : les projets  de recherche

11h00–11h30 Web sémantique et représentation de la connaissance : une nouvelle proposition de valeur pour les communicateurs techniques [PDF]

Virginie Ahrens, User Technology Manager, IBM France, Professeur associé Paris Diderot

11h30-12h00 Application des principes du Web sémantique dans DITA (OASIS) : comment utiliser les métadonnées et pourquoi le rédacteur technique devrait s’en soucier ? [PDF]

Nolwenn Kerzreho , Professeur Associé, Université Rennes II

12h-13h30 Déjeuner

13h30-14h00 Standardisation des formats à l’épreuve des nouveaux media : situation et enjeux

Thierry Stoehr, Université Paris Diderot

14h00-14h30 Expérience utilisateur et innovation technologique : utilisateur-modèle/ utilisateur-concret [PDF]

Béatrice Drot-Delange, Dacia Dressen-Hammouda, Laboratoire ACTé (EA4281), Clermont Université, Université Blaise Pascal

14h30-15h00 Nouveaux usages dans la documentation et l’aide aux utilisateurs : le cas de la notice de montage [PDF]

Laurent Bidoia (Société Affordance), Anthony Loiselet (Société A+B)

15h00-15h30 Nouvelles applications tactiles, sensorielles, intuitives : que reste-t-il à expliquer ?

Yves Rinato (intactile DESIGN)

15h30-16h00 Débats