5th International Conference on Technical Communication – Beyond Silos (2017)

Patricia Minacori, Marie Girard
Research Laboratory Clillac- Arp, EILA Department, at Paris Diderot University
Technical Writers Without Borders

5th International Conference on Technical Communication

Beyond Silos

Friday 3 February 2017, 10.00-17.00
Paris Diderot University Lecture Theater Buffon
15 rue Hélène Brion, 75013 Paris, FRANCE.

This year’s theme was about collaboration between technical documentation teams and their partners in engineering, training, support, user experience, marketing, translation, change management, and so on. Collaboration beyond silos implies tools and methodologies that support new ways of working, innovation, as well as changes in the role of technical communicators.

10h00-10h10 Opening

Patricia Minacori, Marie Girard

10h10-10h30  M2 CDMM research projects [PDF]

Marie Girard and M2 CDMM students

10h30-10h50 Connecting silos through design thinking: radical collaboration in the Wearables Research Collaboratory [PDF]

Ann Hill Duin et al, University of Minnesota, Minneapolis, MN, USA

10h50-11h10 Increasing student access to client information in the service learning technical communication classroom: results of three client contract strategies. [PDF]

Sarah Gunning, Towson University, Baltimore, MD, USA

11h10-11h30 Creating collaborations: an interdisciplinary pedagogy for professional and technical writing students [PDF]

Rhonda Stanton and Leslie Seawright, Missouri State University, Springfield, MO, USA

11h30-12h15 Discussions
12h15-14h00 Lunch break
14h00-14h20 Intersection of technical communication and marketing genres: spanning silos through product documentation [Recording]

Scott A. Mogull, Texas State University, San Marcos, TX, USA

14h20-14h40 Breaking silos by building highly coupled cross-functional teams [PDF]

Fanny Bischoff, IBM  

14h40-15h00 Content for Industry 4.0 : content is software is content [PDF]

Ray Gallon, Transformation Society

15h00-15h20 Break
15h20-15h40 Intra-organizational communication without barriers: a case study of a technical communications team within a large organization [PDF]

Fabrizia Poli, Docunet

15h40-16h00 Les bienfaits d’une collaboration réussie  entre communicateurs techniques et traducteurs [PDF]

Vincent Bidaux

16h00-17h00 Discussion

 

 

How and why to implement Knowledge Management

Mathias Revelen, Michael Shaugnnessy

July 2015

Abstract

Knowledge Management (KM) is a discipline that has existed since the beginning of the nineties yet it still sometimes feels like, and is treated like, a new idea. This article explores the reasons for this current state of affairs and tries to identify the underlying cause, or causes, for its lack of support. It seems that many companies are slow to adopt systems of KM and view them with skepticism. Others dismiss them outright before even attempting them. But why are companies skeptical about KM in the first place? There must be a common reason for its failure in so many situations. These are the questions this article seeks to answer.
In addition to readings from experts in the field, information for this article was drawn from the personal experiences of the authors as well as from interviews with an expert and the results of a general survey. Since there are many articles and studies on KM, we chose to focus on a few relevant articles that provided valuable and comprehensive information. Moreover, if we had had more time and resources, we could have conducted a survey on a wider panel of companies.

Read the full article (PDF): How and why to implement Knowledge Management

SMEs and technical writers: a win-win relationship

Manon Chaix, Caroline Halap, Aurélie Jugie

July 2014

Abstract

This paper focuses on the relationship between subject matter experts and technical writers, in the context of two software companies and an optical systems manufacturer. More specifically, this paper intends to highlight the added value of an efficient collaboration for the technical writer, the SME, and beyond, for the companies they work for as well as for the end-user of the documentation. First, we will analyze the respective education, skills, competences and work goals of SMEs and technical writers. Secondly, we will show how technical writers and SMEs work together on a daily basis and can become partners to create high quality documentation by mutualizing SMEs’ technical knowledge and technical writers’ content design skills. Finally, we will identify the benefits of a win-win relationship between SMEs and technical writers for the end-user of the documentation.

Read the full article (PDF): SMEs and technical writers: a win-win relationship

Technical writers and translators: a win-win relationship?

Fanny Bellaïche, Juliette Massardier and Marielle Morizot

August 2014

Abstract

Traditionally, technical communication leverages both technical writing and translation expertise. As both professions share some common skills and objectives, the activities of technical writers and translators are sometimes mixed up. However, they remain two clearly separated occupations and thus complement each other. Based on our working and academic experience as technical writers and translators, we are particularly aware of the importance of a balanced collaboration to align the documentation process with the requirements of today’s industry practice. Current research on the relationship between technical writers and translators mainly focuses on the study of their competences . This paper intends to go beyond the mere analysis of competences and to explore some best practices in order to bridge the gap between both professions: more specifically, to which extent can we consider the translator as a useful resource to improve the writing process? Firstly, we examine why technical writers and translators often collaborate to deliver efficient documentation in their respective fields of expertise. Secondly, we try to understand how technical writers and translators develop shared tools, such as style guides, in order to take advantage of each other’s work. Finally, we show that enhancing this relationship is not the only way to deliver professional  documentation.

Read the full article (PDF): Technical writers and translators: a win-win relationship?

The stakes of collaborative writing

Simon Saint-Georges, Chloé Jaouen

July 2013

Abstract

The arrival of Web 2.0 has changed the ways of working, especially for writers. A wide range of tools now exists, enabling different people to participate in the writing of one single document and introducing new methods of work within teams. These new work methods rely on tools that are constantly evolving. While some companies remain skeptical, others are already embracing these new practices.
Either way, our position of apprentice makes us ideal observers concerning the choices made by our companies and the difficulties that the adoption of these new work methods raises. Such a change can be a real challenge, and selecting the right options to fit one particular situation can be a difficult task.
We will first present the results of our research on the current state of the art in collaborative writing and how and why companies tend to use more and more collaborative writing methods.
We will then explain the situation in the two companies that we work for, Atlas Copco (industrial tooling and equipment) and CNES (Centre National d’Etudes Spatiales, the French space agency), two companies which are heading in opposite directions in terms of collaborative writing. We will observe the practices, tools, processes and work dynamics involved in writing for both companies.
Finally, based on what we found and observed in the first two parts, we will compare theory and reality concerning collaborative writing in companies.

Read the full article (PDF): The stakes of collaborative writing

Improving documentation tools and processes for internal users

Dana – Maria Robu, Elise Roscillo

July 2013

Abstract

Both companies, SFR (Second French Telecom Operator) and SNCF (French  National Railway Company), create documentation for internal users (Business Customer Services for SFR, SNCF agents). There are various types of documentation, such as procedures, handling notes, pedagogical sheets at SFR, and guidelines and procedures for corporate use at SNCF. All this documentation is created using templates, but not structured content.
Our work consists in proofreading, correcting the documentation, and publishing it on an internal online repository. Through analyzing the content stored on this repository, we noticed that users who write it are not technical writers. They do not master writing tools or they do not follow any rules set out in the guideline standards. This leads to a lack of coherence and efficiency in writing, difficulty in finding quickly the useful information and in overall a lack of consistency.
In the first part, we will focus on how to improve the existing documentation base through the creation of aid directories, such as user guides, beginner’s guide, webhelp, etc., to ensure the adoption of proposed tools and guidelines, and to get editorial feedback on these practices.
In the second part, as content designers, we will identify directions to enhance the role and importance of the technical writer in both companies. In order to highlight his added value and expertise, we will give highlight to streamline and simplify the writing process.

Read the full article (PDF): Improving Documentation Tools and Processes for Internal Users

Moving to structured documentation: migration stakes

Sara Chaoui, Margaux Chatelain, Julie Dezalay and Justine Gaillard

July 2013

Abstract

Technical documentation can be written and delivered in two ways: it can be  structured and will follow an XML information model; or it can be unstructured and cannot be validated against a model. Nowadays, companies tend to migrate their documentation from unstructured to structured content.
This article focuses on the stakes of moving from unstructured to structured content and explains the key aspects of this process. First, we will identify the reasons of the migration by studying different approaches in several companies. Secondly, the results and/or expected benefits of the migration will be discussed. Interviews of technical writers, documentation managers, and information architects will help us define what the advantages of structured documentation are. We will focus on the added value for the technical writer and for the documentation reader. Moreover, we will try to understand what the company gains from the migration. To conclude, we will draw five guidelines for a successful migration. Moving from unstructured to structured content is a challenging process and the best based on experience and know-how.

Read the full article (PDF): Moving to structured documentation: migration stakes

3rd International Conference on Technical Communication – Information models and knowledge management (2013)

Patricia Minacori, le laboratoire de recherche CLILLAC-ARP, de l’Université Paris Diderot, en association avec STC France et CRT sont heureux de vous accueillir, à l’amphi Buffon, 15 rue Hélène Brion, 75013 Paris, entrée libre.

samedi 26 janvier 2013

3rd International Conference on Technical Communication

Modèles d’information et mutualisation des bases de connaissances

DITA or not DITA (les débats sont lancés !), les recherches sur les modèles d’information pour améliorer les pratiques et les outils.

Mutualiser les bases de connaissances pour répondre à des situations de complexité, créer des ontologies pour représenter les connaissances et aussi mettre en place des outils d’aide à la rédaction.

 

9h30 – 10h Accueil des intervenants et des participants
10h-10h30 Ouverture du colloque : la communication technique à l’épreuve de la complexité [PDF]

Patricia Minacori, Directrice du Département professionnalisation, Paris Diderot

10h30–11h00 Quelle stratégie adopter pour garantir l’adéquation entre contenu et modèle documentaire ?

Jérémy Dubaut, Ingénieur documentation, Liebherr-France

11h00–11h20 Les projets de recherche des étudiants du M2 CDMM

Virginie Ahrens, Technology Manager, IBM France, Professeur associé Paris Diderot

11h20-11h50 Modéliser la documentation avec DITA dans un environnement Agile

Andy McDonald, TECH’ advantage

11h50-12h20 Gestion des taxinomies dans un contexte de réutilisation des contenus [PDF]

Camille Begnis, NeoDoc

12h30-14h00 Déjeuner
14h00-14h30 Démarche et pratiques collaboratives dans le France Lab d’IBM

Virginie Ahrens, Technology Manager, IBM France, PAST Paris Diderot

14h30-15h00 Méthode de création d’ontologies [PDF]

Mariam Gawich, Université Française d’Egypte, Le Caire

15h00-15h30 Favoriser la captation et la collaboration pour construire une véritable chaîne de production documentaire.

Nolwenn Kerzreho, Componize Software, PAST Rennes II

15h30-16h00 Luna : outil d’aide à la rédaction technique

François Ruty, Luna Technology

16h-16h30 Les projets de la STC

Débats et conclusions