The impact of storytelling in e-learning modules on participants’ retention of information

Céline DEBON, Léa GUIOUILLIER, Vanessa ROSEWAY

Paris Cité University, July 2024

Abstract

Learner retention and comprehension while taking an e-learning module can be achieved in many ways, for example via storytelling. Previous studies show that among the e-learning elements, including gamification and instructor-led sessions, narrative elements have been proven to positively impact how much learners enjoy, understand and remember e-learning
modules. These studies have been based primarily on students within an educational setting, however, little research has been done in the past few years about storytelling elements in e-learning courses for adults in a corporate environment. We used data from a survey disseminated to working professionals in technical writing and two e-learning modules, one with and one without storytelling elements, to test this hypothesis of a possible positive relationship between the inclusion of storytelling and learner comprehension and retention. Our findings indicate that narrative elements are useful in increasing learner retention and comprehension.

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Exploring Dependency and Professional Identity: The Role of Technical Writers in the Age of AI

CHEN Carine, DERAOUI Zahra, PINTO Geoffrey

Paris Cité University, July 2024

Abstract

Generative artificial intelligence has had such an impact on us in recent years that it can now be integrated into our occupations. In this research article, we have decided to focus on the role of technical writers and see how generative AI is already impacting them, and what they think about it, particularly for their future in this field. This paper is based on a survey carried out among 30 professionals, including 55% of jobs related to technical writing. The respondents were asked about their knowledge and their use of AI text generators.
The results of our research have shown that the majority of technical writers are not worried about their role and are not dependent on generative AI. If they do use it, it is mainly to help themselves, save time, improve and reformulate their content. Generative AI still has a lot to prove, and there are several limitations and constraints.

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Decentralized technical communication: A digital utopia?

Janaïna GEOFFRAY, Messaouda BEN MESSAOUD

Paris Cité University, July 2024

Abstract

The rapid shift to hybrid and remote work models has significantly impacted technical communication, raising questions about the effectiveness and sustainability of decentralized technical writing. This research examines whether remote technical communication can be considered a digital utopia or if it faces substantial challenges that diminish its effectiveness. Through qualitative interviews with technical communicators and project managers, the study explores the influence of remote work on productivity, team cohesion, and documentation quality.
The findings reveal a complex landscape where the benefits of remote technical communication—such as increased flexibility and enhanced digital collaboration—are balanced against significant obstacles, including communication difficulties and inequitable access to resources. This study provides a nuanced understanding of the practical realities of decentralized technical communication, contributing to the ongoing discourse on the future of the field in a digital era. It offers insights into the viability of decentralized work models and their implications for the profession’s future.

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Fostering critical thinking within elearning in the workplace

Amira HOUFAF KHOUFAF, Ophélie ETOA, Yimin ZHANG

Paris Cité University, 14/07/2024

Abstract

This article investigates the complexities and necessities of fostering critical thinking within e-learning environments, emphasizing its significance for professional training. With the rise of e-learning modules, more companies are using them for the continuous training and development of their employees. These modules cover a wide range of subjects and domains, offering unique formats and styles that change traditional teaching by providing various activities. Do they meet the needs of training employees to think critically and adapt to become more competent? Critical thinking is essential in the workplace; without questioning ourselves, we would stagnate and remain stuck in fixed thinking patterns. How can we develop critical thinking skills in a professional context through e-learning modules?

Through our analysis of various studies, interviews with e-learning designers, and surveys of e-learners, we have identified key strategies that effectively promote critical thinking. These include the use of interactive elements, diverse formats, storytelling, and student-teacher communication within e-learning modules. Integrating these elements enhances critical thinking skills, preparing employees for modern workplace demands.

Despite challenges in experimentation and measuring critical thinking, our results are promising. We encourage further studies to improve these methods and explore new approaches for developing critical thinking in e-learning contexts.

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Exploring the Impact of Technical Writing on Accessibility: A Linguistic and Information Architecture Perspective

Diane Chevalier, Jules Borgne, Markus Goudier

Paris Cité University, July 2024

Abstract

The purpose of this article is to explore the impact of technical writing on accessibility, with a focus on the linguistic and structural aspects of technical communication. While much-existing research on accessibility emphasizes visual elements, this study addresses a critical gap by examining how the language and structure of technical documentation influence accessibility.
To examine this impact, we explored the current writing practices used in software engineering companies by conducting interviews with technical writers while drawing on interdisciplinary insights from linguistics, terminology, technical writing, and information architecture.
The findings reveal that effective technical writing for accessibility involves the strategic use of plain language, thoughtful Information Architecture, and a deep understanding of user needs. Interviewees highlight various techniques and best practices, such as simplifying complex language, organizing information logically, and following strict writing guidelines.

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