From Word to Content Management Systems: A study of tools used by technical writers

MARTINEZ GANDARA Eduardo, PELLERIN Valentin, YANG Christian
Université Paris Cité, June 2025

Abstract
This study explores the evolving landscape of tools used by technical writers, from traditional word processors like Microsoft Word to modern Content Management Systems (CMS) such as Oxygen XML Editor and GitHub. The research is based on a survey of 38 professionals from various industries and experience levels. The study analyses how factors such as company size, documentation team structure, professional experience and translation requirements influence tool selection. The findings indicate that the adoption of tools is context-dependent, with simpler tools being favored by smaller teams and early career writers. Conversely, more complex systems are adopted by experienced professionals and large organizations managing multilingual content. The report concludes that a single tool cannot be universally applicable, and that the optimal choice depends on the specific needs and maturity of the documentation environment.

Read the full article in PDF: A study of tools used by technical writers_Research_Report

Patricia Minacori
Patricia Minacori

OpenEdition suggests that you cite this post as follows:
comtechp7 (August 30, 2025). From Word to Content Management Systems: A study of tools used by technical writers. ComTech Paris Cité. Retrieved June 8, 2026 from https://doi.org/10.58079/14jwt


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