What is the role of technical writers in fostering accessibility?

Victoria Genin, MarcAlexandre Jacques, Tiphaine Monange

Paris Diderot University, July 1st 2016

Abstract

With the creation of international standards and the rise of public awareness, web and software accessibility have become a topical issue. Yet, it seems like accessibility is still rarely taken into account by technical companies who prefer to focus on innovation.

Part of the usability and accessibility of a software is based on its documentation. As technical writers, we wondered which role technical writers have to play in fostering accessibility.

The information used in this article was drawn from three main sources. In addition to reading articles written by accessibility researchers, we carried out two surveys to study the scope of accessibility in the creation and navigation of user interfaces: the first one was sent to disabled users and the second one to professionals. We also interviewed a highly experienced technical writer trained in accessibility. The results led us to conclude that technical writers definitely have a key role to play in fostering accessibility standards – either by increasing their cooperation with developers or by implementing accessibility solutions themselves.

Read the full article (PDF): What is the role of technical writers in fostering accessibility?

How User Experience helps reshape technical documentation

Célia Goiset, Océane Franc

July 2013

Abstract

This article explains how the User eXperience (UX) reshapes technical documentation. The fundamental purpose of this research is to show how users’ expectations have an impact on technical documentation. Indeed, technical writing is not only the presentation of information but also how it is designed to meet users’ needs. The goal of the technical writer is to communicate the information in a clear and effective way so that the documentation audience understands it well and quickly. In this article, we will first explain the importance of user experience practices in the technical writing field to then analyze the methods used to satisfy users’ needs in our companies while highlighting the UX impact on the effectiveness and efficiency of the documentation. Finally, we will identify some of the UX best practices and tools to create better documentation and ensure the product and company sustainability.

Read the full article (PDF): How User Experience helps reshape technical documentation