Jennifer Frederic, Blandine Paulet, Manon Di Vozzo, Austeja Varvuolyte
Paris Diderot University, July 2016
Nowadays, new technologies play a fundamental role in industrialized societies and have become essential in everyday life. They also have a growing impact on education and training, insofar as they have revolutionized the way people learn. However, some areas of knowledge seem to be incompatible with this new learning path. Therefore, we asked ourselves if every area of knowledge is suited for digital broadcast, and whether or not traditional education can be replaced with digital teaching methods. This article questions the influence of technology on education and comments on how electronic devices such as smartphones, tablets and computers can help the learning process. Our findings confirm that new technologies have an increasing impact on education and training strategies both in the professional and educational field: e-learning represents a significant share of training solutions in large companies, and digital trainings help increase productivity as they are more accessible and contribute to saving time.
However, the efficiency of IT is limited in practical fields in which virtual training is impossible, as they require manual practice or application in everyday life.
Read the full article (PDF): Digitalization in professional learning and education
Erika CABOUL, Nicolas CHLEFFER, Caroline VAISSIERE
Paris Diderot University, July 2016
Personal Learning Environments (PLEs) have emerged in the higher educational field with the development of web 2.0 applications and tools. Their main features allow them to be particularly user-centric. They also rely on customization and collaborative learning. As they cater to the learner needs – lifelong and ubiquitous access, PLEs stand at the border of formal and informal education spheres. They nevertheless raise technological and privacy issues that make them somewhat difficult to implement in the workplace. Moreover, business factors and corporate stakes are to be considered when trying to foster community-learning activities within a standardized and controlled environment such as that of the existing Learning Management System (LMS). However, some experiments have been conducted at companies level, leading to promising results for the future.
Read the full article (PDF): Adapting Personal Learning Environments to the Workplace?
Gaylord CHESNAY, Sutarni RIESENMEY, Matthieu ROCHE
Paris Diderot University, September 2016
According to the Oxford dictionary, gamification “is the application of typical elements of game playing”, such as point scoring, competition with others or rules of play, to other areas of activity to encourage engagement. Gamification is a critical methodology in education and yet, many consider its implementation as a mere source of entertainment. Our modern society has been drastically influenced by the technological revolution that began in the late 1990’s. New forms of training have emerged, in the shape of Massive Open Online Courses (MOOCs) or e-learning courses hosted on Learning Management Systems (LMS).
This article explores the use of gamification in e-learning for professional training. It aims to shed some light on the underlying causes, the needs, and the reasons behind its implementation. It also analyses the motives that provoke skepticism on some people’s part and why some companies are therefore reluctant to invest in this type of training.
In addition to readings from experts, we interviewed specialists, and we conducted our own research comparing a gamified e-learning deliverable with its standard equivalent and analyzed their completion rates. We discovered that the learners who followed the standard course were not totally put off by the lack of game elements.
Read the full article (PDF): Gamification in e-learning: a game-changer?
Armelle BURSI-AMBA, Aline EA, Romain GAULLIER, Manoela SANTIDRIAN
Paris Diderot University, 01/07/2016
Over the last few years, visual elements have grown in importance and sophistication in technical writing. According to scientific literature, the inclusion of visual elements in technical documentation has resulted in a greater accessibility. Yet, technical writers tend to use visual elements not only to present numbers and help users to understand the meaning of those numbers, but also to explain a procedure, a concept, a reference, or another topic. The impact of this trend aroused our interest for infographics. Infographics is the abbreviation for information graphics. This visual representation of information or data is used to convey information, and this information can be presented in a literal or more metaphorical way. As delivering a message in technical writing is not an easy task, implementing infographics in this context is particularly convenient. This article explores the compatibility between technical writing and infographics, and the limits of infographics implementation in technical writing. The difficulties of establishing a unique definition of infographics, and the differences between infographics and data visualization are also discussed in this article.
Read the full article (PDF): Infographics: A toolbox for technical writers?
Victoria Genin, MarcAlexandre Jacques, Tiphaine Monange
Paris Diderot University, July 1st 2016
With the creation of international standards and the rise of public awareness, web and software accessibility have become a topical issue. Yet, it seems like accessibility is still rarely taken into account by technical companies who prefer to focus on innovation.
Part of the usability and accessibility of a software is based on its documentation. As technical writers, we wondered which role technical writers have to play in fostering accessibility.
The information used in this article was drawn from three main sources. In addition to reading articles written by accessibility researchers, we carried out two surveys to study the scope of accessibility in the creation and navigation of user interfaces: the first one was sent to disabled users and the second one to professionals. We also interviewed a highly experienced technical writer trained in accessibility. The results led us to conclude that technical writers definitely have a key role to play in fostering accessibility standards – either by increasing their cooperation with developers or by implementing accessibility solutions themselves.
Read the full article (PDF): What is the role of technical writers in fostering accessibility?
Sarah Consentino, Paul Desreux, Alexandre Dias Da Silva, Vincent Perrot
Paris Diderot University, July 2016
The digital revolution has changed consumer behavior in the software industry, and digital organizations must keep up with all those changes to stay competitive. As a result, understanding customers’ needs has become part of technical communication. By compiling recent data and studies, this article aims at answering the following question: to what extent have technologies impacted the way that technical communicators assist users to offer them the best experience possible? We first analyzed how companies are starting to place more emphasis on customer experience through digital channels, and to what extent those changes have impacted the way technical communicators present the information and talk to customers. Then, we investigated and found out why technical communication is now perceived as a measurable added business value for companies.
Read the full article (PDF): The impact of the digital enterprise on technical communication